Plumb Fool Privacy Policy
Effective Date: [Insert Date]
At Plumb Fool (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use plumbfool.com and our related services (the “Site” or “Services”). By using our Site, you consent to the practices described here.
1. Information We Collect
a) Information You Provide
We collect information you provide when you use our Site, such as:
Contact Information: Name, email address, phone number, city, and state
Service Requests: Details you provide when contacting us or requesting plumbing services
Application Data: Information submitted by plumbers applying to be vetted
Communications: Messages, feedback, reviews, or other correspondence you send us
b) Information We Collect Automatically
When you visit our Site, we may automatically collect:
Device and Usage Data: IP address, browser type, device type, operating system, access times, and pages viewed
Cookies and Tracking Technologies: We use cookies and similar tools for site functionality, analytics, and to remember your preferences. Please see our Cookies Policy for details.
c) Information from Third Parties
We may receive information about you from third parties, such as analytics providers, or from plumbers if you use their services.
2. How We Use Your Information
We use your information to:
Connect you with the trusted plumber in your city
Respond to your requests, questions, or feedback
Vet and evaluate plumber applications
Improve, analyze, and secure our Site and Services
Communicate with you about your account, updates, or service changes
Comply with legal obligations and enforce our Terms of Service
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We only share your information as follows:
With Your City’s Plumber: If you request service, we provide your information to the vetted plumber for your city so they can assist you directly.
With Service Providers: We may share information with trusted vendors who help us operate the Site (such as web hosting, analytics, or customer support providers). These parties may only use your information to help us deliver our Services.
Legal Requirements: We may disclose information if required by law, court order, or to protect our rights or safety, or that of our users or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We do not share your information for third-party marketing purposes.
4. Your Choices
Access & Correction: You may request access to, or correction of, your personal information by contacting us at privacy@plumbfool.com.
Do Not Sell or Share My Information: You have the right to direct us not to sell or share your information. Visit our Do Not Sell or Share My Information page for more.
Cookies: You can manage cookies through your browser settings or our cookie banner.
Marketing Communications: If you receive marketing emails from us, you can opt out at any time by following the unsubscribe link or emailing us.
5. Children’s Privacy
Plumb Fool is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have such information, we will delete it promptly.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure. Please use caution when sharing personal information online.
7. Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes.
8. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their privacy policies if you visit those sites.
9. International Users
If you access Plumb Fool from outside the United States, your information may be transferred to, stored, or processed in the United States or other countries. By using the Site, you consent to this transfer.
10. Your California Privacy Rights (CCPA)
California residents have the right to:
Know what personal information we collect and how we use it
Request deletion of personal information
Opt out of the sale or sharing of personal information (we do not sell or share your info)
Request access to their personal information
To exercise these rights, email us at privacy@plumbfool.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a new effective date. Your continued use of the Site after changes means you accept the revised policy.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
Email: privacy@plumbfool.com
Mail: Plumb Fool, 123 Clever Lane, Chicago, IL 60601
Your trust matters. At Plumb Fool, your information stays between us, you, and your plumber—no one else. No nonsense. No funny business.